Privacy policy

Privacy Policy for 101 Auto Care LLC
At 101 Auto Care LLC, located at 16707 SW 117th Avenue, Miami-Dade County, FL, we respect your privacy and are committed to protecting the personal information you provide when using our services, visiting our website, or signing up for communications. This Privacy Policy outlines how we collect, use, disclose, and protect your information. Please read this policy carefully to understand our practices regarding your personal data.

Information We Collect
We may collect different types of information from you depending on how you interact with our services, including:

Personal Information: Name, address, phone number, email, and vehicle information (such as make, model, and year).
Payment Information: Credit card details and other billing data necessary to process transactions.
Service Information: Details of the automotive services you request or have received, including repair history and preferences.
Technical Information: Device type, browser type, IP address, and browsing activity (collected through website analytics).
SMS Information: Mobile number and any related opt-in data used for SMS notifications or promotions.
How We Use Your Information
We use the information we collect for the following purposes:

Service Delivery: To schedule and manage appointments, provide vehicle repair services, and handle billing.
Communication: To send reminders, updates, and service-related notifications. This includes appointment reminders, promotions, and service updates.
Marketing: To provide promotional offers and communications if you have given consent (with clear options to opt-out).
Website Improvement: To analyze website performance and user behavior through analytics tools.
Compliance: To comply with legal obligations, respond to legal requests, and enforce our policies.
SMS Privacy and Usage
We respect your privacy when you sign up for our SMS services. We collect and use mobile information only for the purposes of providing essential notifications and communications about your services.

SMS Statement:
"No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All information provided by users during the SMS registration process, including opt-in data and message originator consent, will not be shared with any third parties under any circumstances."

Information Sharing and Disclosure
We do not sell or lease your personal data to third parties. However, we may share your data in the following situations:

Service Providers: We work with trusted third parties who help us deliver our services (e.g., payment processors, customer service tools). These partners are obligated to protect your data in line with our privacy policies.
Legal Requirements: We may disclose your information if required by law or if we believe it is necessary to protect our rights, comply with a legal process, or prevent fraud.
Business Transfers: If our business undergoes a merger, acquisition, or sale, your personal data may be transferred as part of the transaction, but you will be informed of any such changes.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

Encryption: Sensitive data (such as payment information) is encrypted during transmission.
Secure Servers: We use secure servers to store personal data.
Access Controls: Access to your data is limited to authorized personnel and third-party service providers who require it to perform their roles.
While we strive to protect your information, please note that no method of data transmission or storage is completely secure. We recommend taking precautions when submitting personal information online.

Your Rights
You have rights regarding your personal information, including:

Access: You can request access to the personal data we hold about you.
Correction: You have the right to request corrections if your data is inaccurate or incomplete.
Deletion: You can request that we delete your personal data, except when we are legally required to retain it.
Opt-Out: You can opt out of marketing communications, including SMS notifications, at any time by following the instructions provided in the message or contacting us directly.
Cookies and Analytics
We use cookies and similar tracking technologies to collect information about your browsing activities on our website. This data helps us understand user behavior and improve your online experience. You can control cookie settings in your browser preferences.

We also use Plausible Analytics, a privacy-friendly analytics service that does not use cookies and does not track personal information. Plausible helps us monitor website performance and user interaction.

Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.

By using our website or services, you consent to the terms outlined in this Privacy Policy.

Contact Us
If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us at:

Email: [email protected]
Phone: 305-712-3001
Address: 16707 SW 117th Avenue, Miami-Dade County, FL